Last Updated: September 30, 2026
How We Fulfill Orders
TAVRIEL™ orders may be fulfilled through manufacturing facilities, regional distribution centers, or other logistics locations depending on:
- Inventory availability
- Customer destination
- Product size
- Operational requirements
Items from the same order may occasionally arrive in separate packages.
1. Order Processing
Standard processing time is generally:
2–5 business days
Processing may include:
- Order verification
- Payment confirmation
- Product checks
- Picking
- Packing
- Shipment preparation
During holidays or periods of unusually high demand, processing may take up to approximately 6 business days.
Processing time does not include carrier transit time.
2. Shipping Charges
Unless another rate or promotional shipping offer is clearly displayed during checkout, a standard shipping charge of:
USD $6.99 per order
may apply.
The amount displayed at checkout is the final shipping amount applicable to your purchase.
3. Estimated Transit Times
After dispatch, estimated delivery times are generally:
United States: 8–14 business days
Canada: 10–16 business days
United Kingdom: 10–16 business days
Australia: 10–16 business days
Other International Destinations: 14–21 business days
These timeframes are estimates and not guaranteed delivery dates.
4. Tracking
When tracking is available, shipment details will generally be provided after dispatch.
Carrier tracking systems may require approximately 1–3 business days before the first update appears.
A temporary lack of tracking activity does not necessarily mean that a package is lost.
5. Split Shipments
Orders may be divided into separate shipments because of:
- Different inventory locations
- Product size
- Packaging requirements
- Separate fulfillment locations
- Carrier routing
Packages may have different tracking numbers and may arrive on different dates.
6. Customs and Import Charges
International orders may be subject to:
- Import duties
- Customs taxes
- Brokerage charges
- Government fees
- Other destination-country charges
Unless these charges are specifically collected during checkout, they may be payable by the recipient.
TAVRIEL™ does not determine customs fees charged by destination-country authorities.
7. Delivery Delays
Delivery may be delayed because of circumstances outside our reasonable control, including:
- Weather
- Customs inspections
- Carrier congestion
- Public holidays
- Remote-area delivery
- Transportation disruptions
- Local delivery issues
- Incorrect address information
8. Address Changes and Cancellation
If you need to update a shipping address or request cancellation, contact:
as soon as possible.
Changes cannot be guaranteed after fulfillment or shipment preparation has begun.
9. Damaged Packages
If a package or product arrives damaged, contact us promptly and provide photographs where appropriate.
We will review the issue and provide an appropriate resolution.
10. Lost Packages
If the carrier confirms that a shipment has been lost, or tracking has shown no meaningful movement for an unreasonable period, contact customer support.
An appropriate replacement, refund, or other solution may be provided after review.
11. Packages Marked Delivered
If tracking indicates delivery but you cannot locate the parcel, please check:
- Mailbox
- Parcel locker
- Building reception
- Safe delivery area
- Household members
- Neighbors, where appropriate
You may also contact the carrier.
If the package remains missing, contact us for additional review.
12. Shipping Support
Email: service@sjdhur.com
Phone: +86 13828889782